You will receive your order confirmation by email within 24 hours of placing your order. If you haven't received your order confirmation to your inbox within this timeframe, we recommend checking your junk mail folder, as the confirmation may have been sent there in error. If you don't receive an order confirmation within 24 hours, and it didn't end up in your junk mail folder, please contact us, we'd be happy to help!
Unfortunately, we can’t make any changes or cancelations after an order has been placed.
Between the 14th-18th of April, a couple of bank holidays occur in Sweden. This will affect the reply time from our support team.
During the long weekend, you can always chat with our chatbot and get help with many of your questions. If you need more help, the bot will help you create a request for our support team, and we will get back to you as quickly as possible.
The bank holidays will also affect the handling times at the warehouse, which may cause a slight delay in your order. If this affects your order, we thank you for your patience. All information regarding shipping times can be found in the checkout when placing your order. The ETA for your order is found in the shipping confirmation sent once your order has left our warehouse.