FAQ

  • Do I have to pay customs on packages delivered to England?

    The new rules came into force on 1 January 2021 regarding taxes and import duties to and from the UK. We here at STRONGER want to help you as a customer. We have, therefore, asked to take all handling fees and custom duties for orders with a value under £135. This means that orders with a value under £135 will be free from customs fees. Handling fees and customs duties may be applied for orders with a value of £135 or over.

  • How do I know that my order has been processed?

    You will receive your order confirmation to the email address provided when placing your order. You should receive it within 24 hours of placing your order. If you do not receive an order confirmation within 24 hours, please check your spam folder. If it's not there either, please reach out to our customer support team - we'd be happy to help!

  • Where's my package?

    Once your package has shipped from our warehouse in Sweden, you will receive an email with a tracking link where you can follow your order and see when it is expected to arrive at your address.

    Please note that your tracking information should arrive roughly 24-48 hours after your order has been placed. If you're waiting for your shipping confirmation including your tracking link, remember to check your spam folder as emails sometimes may be sent to spam. If you still haven't received your tracking information within 3-4 days, please feel free to contact us - we will be glad to help you track your package.

  • How do I return something purchased with a gift card?

    If you've returned a product that you've ordered using a gift card as your payment method, we ask that you contact our customer support to receive a new one.

  • How do I make a complaint about a defective product?

    We strive for all Stronger products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed.

    According to the Consumer Purchase Act, as a consumer, you must register a complaint regarding a defect within a reasonable time, and as soon as you have discovered the defect. Defects that are discovered on goods within a reasonable time, 2 months, are valid complaints. The defect must be an original production error. Issues caused by normal wear and tear and products older than two years are not eligible for complaints. If you wish to start a complaint, please send a picture and add a description of the discovered defect HERE.

    Each order claim is processed and assessed manually, so it may take 14-30 business days to see a refund in your account. Unauthorized complaints are returned to the sender.

  • Why have I not received a return confirmation?

    You will receive a confirmation email as soon as we have received your return. Once you have received the confirmation email, it should take roughly 3-4 business days before you've received your refund.

  • Can I add a discount code to my order after it's been submitted?

    Unfortunately, it is not possible to add a discount code once an order has been placed.

  • I entered the wrong delivery address, can I edit my address?

    Always double check your address before completing your order. If you have accidentally entered the wrong address, you can contact us here. Please note that we can't guarantee that we can change that address, as our warehouse works hard to ship all orders as quickly as possible. This means that the package may be shipped before we reach your email.

  • Why have I been charged even though my order did not go through?

    Usually, this charge is only a temporary hold that will disappear. If you have not received an order confirmation after 48 hours and you think that money has been deducted from your account, please contact us with a picture of your bank statement and we will be happy to help you out.

  • I'm having trouble placing an order. Is there anyone I can contact?

    Our awesome customer support team would be happy to help you with this! Click on the "chat with us" icon, or send an email to us here, and we will help you as soon as possible.

  • How do I find the right size for me in your products?

    Our size guide can be found on our product pages. Click on the "read more" button below the image of a product to see the model's height and the size of the garment. If you need help with sizing, you can contact our awesome customer support team - we'd be happy to help you find the size that may fit you the best.

  • Can I buy your products in any stores?

    Stronger's products are sold exclusively on our website. We have chosen to be an online-only company. For our customers, this means that we're available 24 hours a day.

  • How do I make a return?

    You can return your goods quickly and easily with ReBOUND. Note: Some shipping options require printer access.

    If you live outside of the EU and wish to make a return, please contact us and we'll help you out.

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    Go to our return portal here and click on 'Get started'. Enter your zip code and your order number (without # or -1). You need to enter exactly the same information as used when the order was placed. You can find this information in your order confirmation.

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    State which products you wish to return and why.

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    Confirm all of your original delivery information and, if necessary, make any changes. Once you have confirmed your information, you can choose which shipping method you want to use for the return. You will also be directed to the nearest drop-off point.

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    You will be asked to download your return label. Print the label, attach it to your package, and leave it at the drop-off point you chose.

     

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    You will receive a confirmation email as soon as we have received your return. Once you have received the confirmation email, it should take between 3-4 business days before your money is back in your account.

  • How do I register to receive Stronger's newsletter?

    Simply scroll down on our landing page and enter your email to sign up for our newsletter.

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