Returns

  • Return costs

  • Returns and Exchanges

    We understand that it's not easy to get everything right on the first try, which is why we want to offer you a smooth return experience.

    Return policy for customers within the EU:
    We here at Stronger want to offer you a smooth return experience, and you have the right to return one or more products and be refunded.
    - You have 30 days from the time your order is delivered to initiate a return.
    - The product must be unused and in the same new condition as when it was received.
    - The product must also be in its original packaging, with intact labels.

    Returns from outside of the EU
    If you wish to return a product from outside of the EU, please contact us and specify which products you'd wish to return. We'd be happy to send you the required documents for your return.

    How do I make a return?
    You can return your goods quickly and easily with ReBOUND. Note: Some shipping options require printer access.

    If you live outside of the EU and wish to make a return, please contact us and we'll help you out.

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    Go to our return portal here and click on 'Get started'. Enter your zip code and your order number (without # or -1). You need to enter exactly the same information as used when the order was placed. You can find this information in your order confirmation.

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    State which products you wish to return and why.

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    Confirm all of your original delivery information and, if necessary, make any changes. Once you have confirmed your information, you can choose which shipping method you want to use for the return. You will also be directed to the nearest drop-off point.

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    You will be asked to download your return label. Print the label, attach it to your package, and leave it at the drop-off point you chose.

     

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    You will receive a confirmation email as soon as we have received your return. Once you have received the confirmation email, it should take between 3-4 business days before your money is back in your account.

     

     

    Exchanges:
    We don't have classic exchanges here at STRONGER. Instead, simply return the item you do not want, and then place a new order for the item you wish to receive instead. Once we've received your return, you'll get a refund for the product/-s you've sent back.

    If you've bought a product using a discount code that is no longer valid, please contact our customer support before placing a new order. This is as we can't add discount codes on already placed orders.

    Order claims:
    We strive for all Stronger products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed.

    According to the Consumer Purchase Act, as a consumer, you must register a complaint regarding a defect within a reasonable time, and as soon as you have discovered the defect. Defects that are discovered on goods within a reasonable time, 2 months, are valid complaints. The defect must be an original production error. Issues caused by normal wear and tear and products older than two years are not eligible for complaints. If you wish to start a complaint, please send a picture and add a description of the discovered defect  HERE.

    Each order claim is processed and assessed manually, so it may take 14-30 business days to see a refund in your account. Unauthorized complaints are returned to the sender.

    Returns and exchanges swimwear
    When it comes to swimwear, sanitation is a very important factor to take into consideration regarding exchanges and returns. Due to this, we need to restrict our return and exchange policy for our beachwear collection.
    When you buy a product from our beachwear collection, the bikini bottom comes with a sanitary plastic seal in the crotch. As long as you have something on you while trying them on, and the plastic seal remains on the product, you can exchange/return your bikini bottom. For the bikini top, our usual returns/exchange policy applies.

Contact us!