Returns

  • Return costs

  • Returns and Exchanges

    We understand that It's not easy to get everything right on the first try, which is why we want to offer you a smooth return experience.

    If you're a customer outside the EU, please contact us and we'd be happy to provide the correct return documents. 

    Return policy for customers within the EU:
    We here at Stronger want to offer you a smooth return experience, and you have the right to return one or more products and be refunded.
    - You have 90 days from the time your order is delivered to initiate a return.
    - The product must be unused and in the same new condition as when it was received.
    - The product must also be in its original packaging, with intact labels.

    Returns from the UK and the US
    If you wish to return a product from the UK or the US, please contact us saying which product you wish to return, and we'll help you with a return label. 

    How do I make a return?
    You can return your goods quickly and easily with ReBOUND. Note: Some shipping options require printer access.

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    Go to our return portal here and click on 'Get started'. Enter your post code and your order number (without # or -1). You must enter exactly the same information as used when the order was placed. You can find this information in your order confirmation. 

     

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    State which products you wish to return and why.

     

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    Confirm all of your original delivery information and, if necessary, make any changes. Once you have confirmed your information, you can choose which shipping method you want to use for the return. You will also be directed to the nearest drop-off point.

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    You will be asked to download your return label. Print the label, paste it on your package and leave it at the drop-off point you chose. You will receive a confirmation when we have received your return.

     

     

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    You will receive a confirmation email as soon as we have received your return. Once you have received the confirmation email, it should take between 3-4 business days to see the money refunded to your account.

     

     


    Gift cards:

    If you have made a return on a product ordered using a gift card, we ask that you contact our customer support to receive a new one.

    Exchanges:
    Unfortunately, our system cannot make any exchanges, only returns and refunds. Instead, simply return the item you do not want, get your money back, and then place a new order for the item you wish to receive instead.

    If you bought an item using a discount code, please contact our customer support before placing a new order if the discount code you previously used is no longer valid. This is as we can't add discount codes on already placed orders.

    Order claims:
    We strive for all Stronger products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed.

    According to the Consumer Purchase Act, as a consumer, you must register a complaint about a defect within a reasonable time, and as soon as you have discovered the defect. Defects that are discovered on goods within a reasonable time, 2 months, are counted as complaints. The defect must be an original production defect. Issues caused by normal wear and tear and products older than two years are not eligible for complaints. If you wish to create a complaint, please send a picture and add a description of the discovered defect HERE.

    Each order claim is processed and assessed manually, so it may take 14-30 business days to see a refund in your account. Unauthorized complaints are returned to the sender.

    If you are a customer outside the EU and can not register your return in Rebound, please contact customer service with the exact details of your order and what you want to return and we will be happy to assist you.

    Returns and exchanges swimwear
    When it comes to swimwear, sanitation is a very important factor to take into consideration regarding exchanges and returns. Due to this, we need to restrict our return and exchange policy for our beachwear collection.
    When you buy a product from our collection of beachwear, the bikini bottom comes with a sanitary plastic seal in the crotch. As long as you have something on you while trying them on, and the plastic seal remains on the product, you can exchange/return your bikini bottom. For the bikini top, our usual returns/exchange policy applies.

  • Extended return policy

    We want you to feel good about shopping your Christmas presents here at Stronger, so we have extended our return policy. You have 90 days to return your order. Isn't that great? 

Contact us !