How do I make a complaint about a defective product?

We strive for all Stronger products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed.

According to the Consumer Purchase Act, as a consumer, you must register a complaint about a defect within a reasonable time and as soon as you have discovered the defect. Defects that are discovered on goods within a reasonable time, 2 months, are counted as complaints. The defect must be an original production defect. Issues caused by normal wear and tear and products older than two years are not eligible for complaints. If you wish to create a complaint, please send a picture and add a description of the discovered defect HERE.

Each order claim is processed and assessed manually, so it may take 14-30 business days to see a refund in your account. Unauthorized complaints are returned to the sender.

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