According to the Consumer Purchases Act, as a consumer, you should make a claim within a reasonable time as soon as you have discovered the defect.
Defects detected on products within a reasonable time, 2 months, are counted as claims. The defect must be due to an error in production.
Damage due to wear and tear, and goods over 2 years, are not approved as claims. If you want to file a complaint, please send us a picture and a description of the defect here.