• Respond time

• Christmas Deadlines

• How do I return a product?
• Whats your return policy?
• How do I know you have recieved my return?
• After how long time can I make a return?
• I need a return form
• How long does it take until I receive my refund?
• See all 9 articles

• How do I exchange a product?
• What's your exchange policy?
• How much time do I have to exchange my order?
• How much does it cost to exchange a product?
• Exchanges outside of EU
• How do I make a exchange when I payed with a gift card?

• My product is damaged
• What's your policy regarding reclamations?
• How long is the processing time for a reclamation?

• How do I know my order has gone through?
• I haven't received my order confirmation
• How long does it take until I will receive my order?
• I’m having troubles placing my order
• My order has been returned to you
• I'm trying to add my discount code, but it doesn't work
• See all 7 articles

• How can I track my order?
• How will my package be delivered?
• Which countries do you deliver to?
• Do I have to pay shipping costs?
• I'm afraid my order got lost. What do I do?
• Do I have to pay taxes?
• See all 7 articles

• Can I make changes or cancel my order?

• I'm having problems with my payment
• How do I use my discount code or gift card?
• Which payment options do you offer?

• How secure is my payment?

• Who designs your products?
• Report a fake STRONGER

• Suppliers

• Can I reach your customer service over the phone?
• When can I expect an answer from you?

• How much is left on my gift card?
• Is it possible to combine several discount codes?

• Retailers

• I want to collaborate with you!